TNT (UAE) - successfully delivers language tests to workforce in UAE
Global delivery giant TNT, which has operations in 65 countries, has seen unprecedented growth in the last 5 years in UAE. The organisation which delivers shipments to over 200 countries relies on a well-trained and engaged workforce to sustain this growth. With growth comes new training challenges, and a big part of this in recent years has been the need to up-skill employees’ language ability.
The language challenge in the UAE
In 2009, TNT's Express division in the UAE found they needed a way to measure the language skills of their workforce. The Express division is among the world's largest express operators and deliver over 4 million parcels each year. The increasingly international nature of the business means it is essential for employees to have a high level of language ability to compete in the global market.
BULATS is adopted by TNT
In September 2009, the organisation began offering Cambridge English Language Assessment's BULATS to existing and new employees. BULATS is the Business Language Testing Service – a test developed by Cambridge English. It is an economical, user-friendly system that has been designed to give companies a quick, reliable and cost effective way of assessing the language skills of their staff.
“BULATS is very user friendly and has helped to measure the existing team's language level and arrive at a recognised benchmark,” explains Wasim Javed, HR Director for TNT Express UAE.
TNT Express is continually expanding its network in Europe, Asia, Australia, South America and the Middle East. It employs over 74,000 people and as the market continues to widen, the Express division in the UAE has put provisions in place to ensure that new recruits are also up to speed in terms of language ability. As Wasim Javid puts it:
“BULATS is also very useful for recruitment. The scores are internationally recognised, which means we know exactly what an employee can do in terms of language ability.”