Technical Support

Frequently Asked Technical Questions
How can I uninstall the old versions of the BULATS computer test before I install the new BULATS v5 program?

Why am I not able to install the program on my workstation?

How many licences are there on my dongle?

How many counts are there on my dongle?

How can I check where a candidate workstation expects to find a Dongle?

When I start the test, a message appears, which indicates that there is no dongle attached. This happens on all BULATS workstations.

When I start the test a message appears which indicates that there is no dongle attached. This only happens on a few BULATS workstations randomly.

Where can I find the DESkey drivers?

Which version of the DESkey drivers is used with BULATS v5 ?

I cannot see candidates' results on the Supervisor screen.

Where can I find the bulats5.ini file and what is it?

What do I need to do to send data to Validation (Cambridge ESOL)?

I would like to remove all previous versions of BULATS but I do not know if this is going to effect the current version, BULATS v5 ?

A candidate would like a different name from the one he/she entered in the candidate registration form to be printed on the report. How can we do this?

A candidate got an asterisk (*) for listening instead of a score. He/she completed the test. Why hasn't he/she received a score?

I would like to move the dongle and the supervisor program to run from another workstation? How can I do this without removing and reinstalling BULATS?

How can I interpret a candidate's ability in terms what the candidate can do at a particular level, i.e. use telephone, write a letter, etc?

I have upgraded from BULATS v3.1 to BULATS v5 . Is it possible to open and merge old test result with the new ones?

I want to generate licence request file but the Admin button in DK2 Network Server Remote Monitor is greyed out.

My client PC can't connect to the dongle server although DK2 client and server drivers are installed correctly.

Technical Downloads
Click on the file name that corresponds to the driver you wish to download.
DESkey client driver Dk2wn32.exe (1.36MB)
DESkey Server driver Dnsrv32.exe (1.52MB)
Installation instructions for DESkey Installation Instructions for DK2 version 6.pdf (792k)

Benchmarking
A Benchmarking Programme is a project where a BULATS Agent works together with a client company to produce a set of guidelines on what levels of language ability are required for different job types within the company.

The company can use this information to guide recruitment/promotion procedures and to structure their training programmes.

Contact your nearest Agent for further details.